Install osTicket on Cloudjiffy PaaS

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone, and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with the accountability and responsiveness they deserve.

Features:

  • Custom Fields

Customize the data collected from users when submitting a ticket to help get straight to the issue.

  • Custom Columns and Queues

A custom queue is a view of tickets based on custom criteria that you specify.

  • Ticket Filters

Define rules to route incoming tickets to the right department, agents, as well as trigger actions.

  • Help Topics

Configurable help topics for web tickets allow you to route inquiries to exactly the right department for a swift resolution.

  • Agent Collision Avoidance

Ticket locking mechanism to allow staff to lock tickets during the response to avoid conflicting or dual responses.

  • Assign, Transfer, & Referral

Transfer tickets between departments to make sure it’s being handled by the correct agents, or assign tickets to a particular agent or team of agents.

  • Auto-Responder

Configurable automatic reply sent out when a new ticket is opened or a message is received.

  • Thread Action

Agents now have the ability to create a Ticket or Task from a Ticket’s thread entry or from a Task’s thread entry.

  • Service Level Agreements

SLA Plans allow you to track tickets and due dates without the hassle!

  • Customer Portal

All support requests and responses are archived online for end-users.

  • Advanced Search

Narrow down your search criteria with Advanced Search.

  • Tasks

Create an internal to-do list for agents.

 

Why use it on CloudJiffy?

  • Easy to manage.
  • One-Click Installation.
  • Charges based purely on consumption (Pay As You Consume pricing) This helps you save cost.
  • Real-time scaling with an increase in users.
  • Data replication and backup solution to keep your data safe.
  • Highly secure infrastructure.
  • Inbuilt CDN to cater to a worldwide audience.

 

Environment Creation

Through the Cloudjiffy web interface, an “osTicket” instance can be automatically deployed in a few clicks.

 

STEPS 

Step 1: Log in to CloudJiffy.
    Go to https://app.cloudjiffy.com/

    Login using your credentials.

 

Step 2:  Click on “Marketplace” to view the list of applications that can be installed automatically.

Step 3: A new window displaying the Apps will open, Select the “osTicket” instance and click on “Install”.

Step 4:  In the opened installation dialog box:

  • type Environment name to be used as its internal hostname
  • optionally, specify environment Display Name (so-called alias, for being shown within dashboard and SSH terminal)
  • select an environment Region (if multiple ones are available)

Click Install and wait a bit to be shown a notification message on this process completes. In a minute, you’ll see a popup frame informing you about the successful package installation.

Access osTicket

  1. Now you can open your application in a web browser.

Click the Open in Browser button or you can also browse from your environment.

  1. Login using the access credentials shared with you.

  1. Congratulations! Now you can use osTicket with all its functionalities.

 

Don’t have a CloudJiffy account? Visit https://cloudjiffy.com and click on Free Signup for a free 14 days trial.

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